Cities: Relax & Paint — Support

Find a colorful piece in the tray, drag it onto its matching shape, and bring a miniature city to life. Paris is free to play. One optional purchase opens the other 19 included cities.

How do I play?

Drag a colored piece from the lower tray onto its matching uncolored shape. Turn the scene and zoom to look around. The question-mark button gives a hint. Your progress saves on this device as you play.

How do I unlock the other cities?

Choose a locked city or Unlock all cities from the city menu. The App Store supplies the price in your local currency. All Cities Unlock is a single non-consumable purchase, with no subscription or renewal. Paris remains available without buying.

How do I restore the city unlock?

Use the Apple Account that originally purchased the unlock. Connect to the internet, open the city menu or unlock dialog, and choose Restore purchases. A restore does not buy the product again.

The purchase is waiting for approval

Ask to Buy and other pending purchases unlock content after approval is received and ownership is verified. You can continue playing Paris while you wait. Apple handles billing and refunds through Apple purchase support.

The store price will not load

Check your internet connection and try the store's retry control. If a purchase was interrupted, restore it with the same Apple Account before buying again. Send support the app version and the message you see if access does not return.

Where is my progress saved?

Progress saves on your device. Deleting the app or its data may remove city progress; system backups depend on your device settings. Restoring the purchase restores paid access, not a deleted local playthrough. Replay on a completed city clears that city's progress so you can play it again.

Can I play offline?

The scenes are included with the app. Internet access is needed for purchases and restores. After valid purchase access has been saved on the device, unlocked content can be played offline.

Music and sound

The city menu has separate Music and Sound controls. Check your device volume and audio output if sound is unexpected. Notices in the city menu contains the bundled font attribution.

Privacy and contact

Read the privacy policy for local progress, Unity purchasing data and support information. Email hello@plexiri.com with the app version, device model, iOS version and a short description of the problem. Do not send passwords or payment-card details.